What’s our returns policy?

If you've changed your mind about your purchase, you can request a return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with all original tags attached and in its original packaging. You will also need your order number or proof of purchase.

Please do not remove tags or use the item if you intend to return it.

For change-of-mind returns, return postage is the customer's responsibility. Original delivery charges are non-refundable, except where required by law. If an item is faulty, damaged or incorrect, please contact us so we can arrange the appropriate solution.

How do I return an item by post?

To request a return, please email sales@bellveri.com with your name, order number and the item(s) you would like to return.

If your return is accepted, we'll send you instructions explaining where and how to return your parcel. Please do not send items back before contacting us, as this may delay the processing of your return.

We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.

Faulty or damaged items

We're sorry if you've received an item that is faulty or damaged.

Please email sales@bellveri.com with your order number, details of the problem and photographs where appropriate.

We will review the issue and, where the item is confirmed as faulty or damaged, arrange an appropriate replacement or refund. Where applicable, Bellveri will cover reasonable return postage costs for faulty or damaged goods.

Nothing in this policy affects your statutory rights.

Received the wrong item?

If we've sent you an incorrect item, please contact sales@bellveri.com with your order number and details of the item received.

We'll provide instructions and arrange an appropriate replacement or refund at no additional return-postage cost to you.

Exceptions / non-returnable items

For hygiene and safety reasons, certain products may be excluded from change-of-mind returns once opened, unsealed or tried on, where permitted by law.

This may include:

  • Underwear
  • Swimwear where the hygiene seal has been removed or damaged
  • Certain hair accessories where hygiene considerations apply
  • Personalised, made-to-order or custom products, except where faulty

Please contact us before returning one of these items if you're unsure whether it is eligible for return.

Sale items

Sale items can be returned in accordance with our standard returns policy unless clearly stated otherwise or an applicable legal exception applies.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different size, colour or item, please return the original item in accordance with this policy and place a new order for the item you would like.

This helps us process your replacement purchase quickly and avoids your preferred item selling out while your return is in transit.

How long will my refund take?

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 working days.

Please note that your bank, card provider or payment provider may take additional time to credit the funds to your account after we have processed the refund.

Lost or missing deliveries

If your tracking information shows that your order has been delivered but you haven't received it, please contact us at sales@bellveri.com as soon as possible.

We'll review the tracking information and, where appropriate, raise an enquiry with the delivery carrier.

Please make sure your delivery address is complete and accurate when placing your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Need help?

If you have any questions about a return, refund or your order, please contact us at sales@bellveri.com