Bellveri Terms & Conditions
1. About Bellveri
These Terms & Conditions apply when you use the Bellveri website or purchase products from us.
Throughout these Terms, “Bellveri”, “we”, “us” and “our” refer to Bellveri.
By placing an order through our website, you agree to these Terms & Conditions. Nothing in these Terms affects your statutory rights under UK consumer law.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products to you.
2. Using Our Website
You may use our website for lawful personal shopping purposes.
You must not misuse our website, attempt to interfere with its operation, introduce viruses or other malicious material, or use the website for fraudulent or unlawful purposes.
We may update, change or temporarily withdraw parts of the website where reasonably necessary.
3. Products
We take reasonable care to ensure that product descriptions, photographs, sizes, colours and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your screen or device.
Product availability is subject to stock. We may withdraw or discontinue products at any time.
4. Prices
All prices displayed on our website are shown in pounds sterling (£) unless otherwise stated.
Prices, promotions and offers may change from time to time. Any change will not affect an order that has already been accepted, except where an obvious pricing error has occurred and applicable law allows us to correct it.
Delivery charges, where applicable, will be displayed before you complete your purchase.
5. Orders
When you place an order, you are making an offer to purchase the products in your basket.
You will receive an order confirmation by email. We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- incorrect pricing or product information has been displayed;
- we reasonably suspect fraud or misuse; or
- we are unable to deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the amount paid.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Your order will not be dispatched until the required payment has been successfully authorised.
Payment information is processed securely through the payment providers available on our website.
7. UK Delivery
Bellveri currently delivers to UK-registered postcodes.
Standard UK Delivery – £3.99
Standard Delivery orders should normally arrive within 3–5 working days.
Free UK Standard Delivery – Orders £30 & Over
Spend £30 or more and qualify for Free UK Standard Delivery, subject to any promotional terms displayed on our website.
Next Working Day Delivery – £11.45
Where available, Next Working Day Delivery costs £11.45.
Orders must be placed before the cut-off time shown on our Delivery Information page. Orders placed after the cut-off, at weekends or on public holidays will be processed on the next available working day.
Delivery times may occasionally be affected by circumstances outside our reasonable control.
Please see our Delivery Information page for the latest delivery options and details.
8. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
9. Cancelling an Online Order
If you are a UK consumer purchasing online, you generally have the right to change your mind and cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.
After telling us that you wish to cancel, you generally have a further 14 days to return the goods.
To request a return, contact us at sales@bellveri.com.
Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, and personalised or made-to-order products.
Your statutory rights are unaffected.
10. Returns
Returned products should be handled only as reasonably necessary to establish their nature, characteristics and functioning, similar to how you might inspect them in a shop.
Where permitted by law, we may make an appropriate deduction from a refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary.
For change-of-mind returns, customers are responsible for the cost of returning the goods unless otherwise stated or required by law.
We recommend using a tracked postal service and retaining proof of postage.
Please see our Arrange A Return page for full return instructions
11. Refunds
Once we have received your returned goods, or where applicable evidence that they have been returned, we will process eligible refunds in accordance with UK consumer law.
Where the statutory right to cancel applies, refunds will include the price paid for the goods and the cost of our least expensive standard delivery option, where applicable. Additional amounts paid for premium or expedited delivery do not have to be refunded beyond the standard delivery amount.
Bellveri aims to process approved refunds within 5 working days. Your bank or payment provider may take additional time to credit the funds to your account.
Statutory refunds will in all cases be made within the time required by applicable law.
12. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or not what you ordered, please contact sales@bellveri.com with your order number, details of the issue and photographs where appropriate.
Where goods do not meet the standards required by UK consumer law, you may be entitled to remedies such as a refund, repair or replacement.
Where appropriate, Bellveri will cover reasonable return postage costs for faulty, damaged or incorrectly supplied goods.
Nothing in these Terms limits your statutory rights.
13. Sale Items
Sale items are covered by the same statutory consumer rights as full-price items.
Where the normal change-of-mind right applies to an online purchase, reducing the price of an item does not in itself remove that right.
14. Exchanges
Bellveri does not currently offer direct exchanges.
If you would like another size, colour or product, please return the original item in accordance with our returns policy and place a new order for the product you require.
15. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional terms, including expiry dates, minimum spend requirements and restrictions on eligible products.
Unless otherwise stated, promotional offers cannot be combined.
We reserve the right to withdraw or amend promotions, but this will not affect orders already validly placed under a promotion.
16. Intellectual Property
The content of the Bellveri website, including our branding, text, graphics and original website content, is protected by applicable intellectual property laws.
You may not reproduce or commercially exploit our content without permission except where permitted by law.
17. Third-Party Services
Our website may use or link to services provided by third parties, including payment providers and delivery providers.
Where you choose to use a third-party service, that provider may have its own applicable terms and privacy policies.
18. Privacy
We process personal information in accordance with our Cookies and Privacy Policy and applicable data-protection law.
Please review our Cookies and Privacy Policy for further information about how personal information is collected, used and protected.
19. Our Responsibility to You
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under UK consumer law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances for which the law does not make us responsible.
These Terms do not exclude or restrict your rights concerning faulty goods, goods that are not as described, or other statutory consumer protections.
20. Changes to These Terms
We may update these Terms & Conditions occasionally to reflect changes to our services, policies or applicable law.
The version that applies to your purchase will generally be the version in force when your order was placed.
21. Governing Law
These Terms & Conditions are governed by the applicable laws of the United Kingdom.
If you are a consumer, you retain any mandatory legal protections and rights regarding where legal proceedings may be brought that apply to you.
22. Contact Us
If you have questions about these Terms & Conditions or an order, please contact:
Bellveri
Email: sales@bellveri.com
Customer Service: Monday–Friday, 9:00am–5:00pm