Privacy policy
PRIVACY & COOKIES POLICY
Bellveri ("Bellveri", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy & Cookies Policy explains how we collect, use, store and share your personal information when you visit bellveri.com, make a purchase, contact us, create an account, subscribe to marketing communications or otherwise interact with our online store.
1. Information We Collect
Depending on how you use our website, we may collect:
• your name
• email address
• telephone number, where provided
• billing and delivery addresses
• order and transaction information
• products purchased or added to your basket
• account information
• communications you send to us
• marketing preferences
• IP address, browser and device information
• information about how you use our website
• cookie and similar technology information
Payment information is processed securely by our payment providers. Bellveri does not need to store your complete payment-card details.
2. How We Use Your Information
We may use your personal information to:
• process and fulfil orders
• arrange delivery and returns
• process payments and refunds
• provide customer service
• communicate with you regarding your order
• maintain and improve our website
• prevent fraud and protect the security of our store
• comply with legal and regulatory requirements
• send marketing communications where permitted
• personalise and measure our website and advertising where you have provided the necessary consent
3. Our Lawful Bases
Under UK data protection law, we rely on appropriate lawful bases depending on how we use your information. These may include:
Contract – where processing is necessary to process your order, payment, delivery, return or provide a service you have requested.
Legal obligation – where we need to retain or process information to comply with applicable laws, including accounting and tax requirements.
Legitimate interests – where necessary for the operation, security and improvement of our business, provided those interests do not override your rights.
Consent – where required, including certain marketing activities and the use of non-essential cookies. You may withdraw your consent at any time.
4. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business, including:
• Shopify, which provides our ecommerce platform
• payment processors
• delivery and courier providers
• technology, website and hosting providers
• analytics and advertising providers where permitted by your cookie choices
• professional advisers and authorities where required by law
We only share information where necessary for the relevant purpose or where required by law.
5. Shopify
Our online store is powered by Shopify. Shopify processes certain personal information to provide its ecommerce services and other functionality used by our store.
6. Cookies
Bellveri uses cookies and similar technologies to operate the website and, depending on your choices, personalise your experience, understand website usage and support marketing.
Cookies may include:
Required cookies – necessary for the website to operate, including functions such as the shopping basket and account access.
Personalisation cookies – used to remember information and personalise your experience.
Analytics cookies – help us understand how visitors use our website so that we can improve it.
Marketing cookies – used by us and our partners to measure marketing and provide relevant advertising.
Where consent is required, non-essential cookies will not be used unless you accept them. You can accept, decline or manage your choices through our cookie banner and cookie preference controls.
7. Marketing
Where you have opted in, we may use your information to send you news, offers and information about Bellveri.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email or by contacting us.
8. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we rely on applicable safeguards or other lawful transfer mechanisms as required by UK data protection law.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes and meeting legal, tax and accounting requirements.
Retention periods may vary depending on the type of information and our legal obligations.
10. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
• request access to your personal information
• request correction of inaccurate information
• request deletion of your information
• request restriction of processing
• object to certain processing
• request transfer of your information where applicable
• withdraw consent where processing relies on consent
These rights are subject to applicable legal requirements and exceptions.
To exercise your rights, contact us using the email address below.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to make a complaint to the UK Information Commissioner's Office (ICO).
12. Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure.
13. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our practices, services, legal requirements or technology.
The latest version will be published on our website with an updated revision date.
14. Contact Us
If you have questions about this Privacy & Cookies Policy, how we handle your personal information, or would like to exercise your data protection rights, please contact:
Bellveri
Email: sales@bellveri.com
United Kingdom